Due to the on-going COVID-19 situation we are predominantly supplying chapters and articles from e-books or e-journals. Only a handful of our usual suppliers are able to make scans from physical items at this time. We are now able to offer a limited lending service, primarily from The British Library.
Delivery times will be longer than usual due to pressures on the supplying libraries and not everything will be available.
When you request a copy of an article or chapter through the Document Delivery Service, it will be sent to you via email, unless you ask for a paper copy.
Many articles will be sent to you as a PDF attachment, but scans supplied by the British Library are sent as an email with a link to download. You will need to register with British Library to view the documents.
The guides below tell you more about how it all works.
Document Delivery Service Electronic article guide 2019-2020 (last modified: 4 October 2019)
Guide to setting up an On Demand account (last modified: 13 October 2017)
Points to note:
Paper copies. If you would prefer to receive a paper copy of an article, then un-tick the box marked "Send me an electronic copy if possible" on the request form.
Availability. Articles will be delivered electronically where possible, but there may be occasions where we need to supply in print.
Spam/Junk mail. Emails from British Library will come addressed from firstname.lastname@example.org and could be identified as junk mail by your email software. Please check your junk mail folders if you have not received the emails by the specified time.
If you have any queries about electronic delivery, please contact our Virtual Enquiry Desk.