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Our services: Using the Library: Free Postal Returns

 

Ask DULib

Contact us through our enhanced virtual enquiry desk, Ask DULib. Search our FAQs, email us, or chat with a librarian. 
Ask DULib is available to all students, staff and users.

Ask DULib, Library Help

 

Available to all UK-based staff and students 

We are offering a free postal returns service to all UK-based staff and students, allowing books to be returned to the Library by those who are not able to access campus in the current situation. 

How does it work?

To use this service, simply visit the Royal Mail web portal to prepare and print your own postage label at home or generate a QR code. Please ensure that each parcel you send weighs less than 3kg (you can send more than one parcel) and is packaged securely and robustly with the use of appropriate parcel packaging to avoid any potential damage.  

You can then take the parcel to any Post Office branch or a Customer Service Point attached to any Royal Mail Delivery Offices to be posted; if you selected the QR code option, Royal Mail staff will print the label for your parcel at this point.  

Your parcel will then be tracked by Royal Mail until it is safely returned to us. The items you return may not be removed from your library account immediately. Please continue to check your library account and if they are still there 10 days after posting, please contact us on main.library@durham.ac.uk  

If you have any questions about this process, or have books to return but are not currently in the UK, please contact our Virtual Enquiry Desk.