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Our services: Using the Library: Return

Ask DULib

Contact us through our enhanced virtual enquiry desk, Ask DULib. Search our FAQs, email us, or chat with a librarian. 
Ask DULib is available to all students, staff and users.

Ask DULib, Library Help

Bookdrop

Please return books by posting them through the letterbox located to the left of the main entrance of Bill Bryson Library. 

If you wish to take advantage of this service, we would ask the following of you when you arrive at the Library:

  • You will be expected to adhere to the social distancing measures we have put in place

  • Wipe the letterbox down with the anti-bacterial wipes provided before and after using the book-drop

  • There will be a hand sanitiser dispenser located next to the letterbox for use before and after you deposit your returns

  • You must ensure you push your books all the way through the letterbox and that they drop down on the other side

If you are unable to post your books through the letterbox for any reason, you must not leave books outside the Library – you are still responsible for them and their safe return. Please be aware that any of the items returned via the book drop may remain on your Library record for up to a week.

Self-service returns

If you have booked to visit the Library for Browse and Borrow or Stay and Study and wish to return items, you can now use the two self-service returns machines opposite the Help and Information Desk on Level 2. 

How to use the self-service returns machine:

  1. Rest the spine of the item in the “V” and push it forward so the barcode label is under the red line. Listen for the “thud” sound. 

  2. Check the message on the screen and either: 

  • Push the book through the slot and into the Returns Room (“Normal return”) 
  • Drop the book into the book bin (needs further attention from staff) 

        3. If you would like a receipt, press the “Print receipt” button once you’ve returned all your items. 

        4. Provided you have checked the book in and it needs no further attention from staff, it should be removed from your account immediately. If you discover an item is still on your account, please let us know.  

The barcode should be inside the front cover of the item; if not, look inside the back cover. If you have any problems checking your item in, please take it to the Help and Information desk. Staff will not be routinely checking items in, so please make sure you use the correct machine and the correct slot/bin.  

While Covid-19 restrictions apply, these books will be quarantined for up to four days. This quarantine period will apply as follows: 

  • books pushed through the slot will be quarantined before they are returned to the shelves 

  • books put in the book bin will be quarantined before they are checked by our staff. 

Check your account to make sure all the items you returned have been removed from your account, being mindful of the quarantine periods outlined above. Let us know if there’s a problem. 

If you have any queries, please contact our Virtual Enquiry Desk.